Help Centre
How can we help?
Search the answers below, or browse by topic.
Account
- You can start as a guest. Signing in keeps your progress, My List and unlocked episodes with you.
- Tap Sign in and continue with Google, Facebook, or your email address. With email, we send you a one-time code to enter.
- Yes. Sign in on your phone or on the web and your progress, My List and unlocked episodes come with you.
- Send us a message from the contact page and we'll help.
Coins & payments
- Every series starts free. The first episodes cost nothing; after that you unlock episodes with coins, or subscribe and watch everything.
- Coins unlock episodes one at a time, and an episode you unlock stays unlocked. Check in daily in the app to collect free coins.
- Top up from your Profile, or collect free coins from the daily rewards there.
- Go to your Profile, open Subscription and tap Cancel. You keep access until the end of the period you paid for.
- Contact us with the email on your account and roughly when you paid, and we'll look into it. Use the contact form.
Playback
- Refresh the page and check your connection. If one episode still won't play, tell us which series and episode it is.
- Yes. Continue Watching on the home page takes you back to the episode and the moment you left.
- Yes. Turn on Autoplay in the player and the next episode starts after a short countdown, which you can cancel.
- Space or K plays and pauses, ← and → skip 10 seconds, ↑ and ↓ change the volume, F is full screen, M mutes, and N and P go to the next and previous episode.
- Tap Remind Me on anything in Coming Soon and we will tell you the moment it premieres.
Creators
- Apply on the creators page. We review every application and email you; approved creators receive their login details by email.
- Creators earn a share of the coins viewers spend unlocking their episodes, paid out through payout requests. The terms are confirmed when you're approved.
- Yes, AI-assisted series are welcome as long as you disclose AI use and follow the guidelines.
- Send a copyright notice and we'll review it.
Advertisers
- Sponsored views, impressions or clicks on the titles you choose, delivered through overlays inside the player.
- A banner along the bottom or top of the picture, a product tag, and a corner card. All are marked as sponsored and can be closed by the viewer.
- Send an enquiry from the advertise page with your goal, rough size and timing.
Still stuck? Contact support.